Mixed item pallet
Flexibility and accuracy for complex freight
A feature that allows users to add child items within a pallet, verify freight class, and view a clear breakdown of its composition. It improved quoting accuracy, reduced billing disputes, and built greater trust with carriers.
impact
30%
Fewer mis-quotes due to Mixed Item Pallet accuracy improvement
/ problem
A Pallet of Problems
Mixed shipments with multiple item types introduce complexity that existing tools couldn’t handle. Users struggled with inaccurate quotes, freight class confusion, and lack of transparency in how pallets were built.
/ research and solution
Accurate Quotes, Every Time
Research showed that users often relied on rough estimates or external spreadsheets, which led to inaccurate quotes and frequent carrier rejections.
Child item support
Enabled adding child items directly under a pallet, so the system could calculate totals automatically.
System-driven accuracy
Combined weights and dimensions dynamically, giving users reliable totals without manual math.
Integrated Workflow
Rates pulled directly from this structured data, ensuring the quoting process reflected reality.
/ research and solution
Making Freight Class Clear
Freight class errors were one of the most common—and costly—issues. Users needed confidence that the system was checking class correctly for mixed pallets.
Class validation logic
Designed rules that derived freight class from pallet totals and child item classifications.
Real-time warnings
Built instant error flags when data didn’t match, preventing bad quotes from being submitted.
Fewer rejections
Carriers saw fewer misclassified shipments, improving trust and reducing billing disputes.
/ research and solution
Transparency Builds Trust
Ops teams told us they needed more than totals — they needed to show their work when explaining charges, both internally and to carriers.
Composition breakdown view
Designed a clear hierarchy showing each child item and its contribution to pallet size and class.
Quick scanning
Visual grouping and labels made it easy to verify details without digging through multiple records.
Faster workflow & resolution
Gave users confidence in their quoting process and sped up customer/carrier conversations.
